HOW DO I SCHEDULE AN APPOINTMENT?
Schedule an appointment by calling 806-688-0096. Please leave a message for us to return your call, as our office is open by appointment only. Specify in your message if you have a preferred counselor you wish to see and dates and times that work for your schedule. We will do our best to accommodate you.
HOW DO I PREPARE FOR MY FIRST COUNSELING SESSION?
Prior to your first session, you will be required to complete paperwork that will take 10 – 15 minutes. You may receive this via email before your first visit so that you can complete everything before you come. This paperwork will also explain the counseling process in more detail.
DO YOU ACCEPT MY INSURANCE?
We are in network with several insurance companies and can bill them for you. Out of pocket payment will be required for your co-pay and/or until your deductible is met. Please check into your outpatient behavioral health coverage before your first session. We do not check on your coverage for you so you will be required to pay in full if you do not have proof of coverage at your first appointment. We are not in network for Medicare or Medicaid. However, we are in network as EAP providers for many companies in the Texas Panhandle area.
WHAT IF I DO NOT HAVE INSURANCE COVERAGE?
If you are private pay, you may pay with cash, checks, or debit/credit cards. Reduced rates for self-pay clients are discussed and offered on a case-by-case basis. Check with your church, as they may also help with some of your counseling sessions.
DO YOU PROVIDE COUNSELING OUTSIDE THE OFFICE?
We can provide an electronic session via Facetime or phone. We have separate paperwork for these electronic sessions, so please let us know up front if this is the option you prefer. In most cases, we prefer to see you in person for your first session if you live in the area. Insurance does not pay for electronic sessions.
WHAT IF I CANNOT ATTEND MY SCHEDULED APPOINTMENT?
Appointments may be cancelled without a penalty charge if done so within 24 hours before the appointment. If an appointment is forgotten or missed under normal circumstances you may be charged a minimum $25 missed appointment charge, as we will have held this time open for you.